DonorWorks 11.0 Activation FAQ's

Submitted by Terry Hatmaker on Tue, 09/11/2018 - 14:18
Release Date
Tue, 11/12/2019

Introduction

DonorWorks 9.0 and later include an automated activation system. There are no complex activation codes to enter or website logins to remember. The activation system is fast, easy and secure. If you are connected to the Internet, DonorWorks will connect to the activation server and verify your access to DonorWorks. This process is fast and requires no interaction on your part. If DonorWorks cannot access the activation server (if, for example, you are not connected to the Internet), DonorWorks will prompt for a short activation code. ContactDonorWorks Customer Service (800-327-1476 Monday - Friday, 8:30 am to 6:00 pm Eastern time) to obtain an activation code.

When will DonorWorks activate?

DonorWorks performs an activation when you perform one of these actions:

  • Create a new database
  • Convert a database from an earlier version

Once DonorWorks is activated you have full access to the current release of DonorWorks and any maintenance updates. Major updates, such as moving from DonorWorks 10.2 to DonorWorks 11.0, will require re-activation.

What determines if I can activate DonorWorks?

Users enrolled in the DonorWorks Premier Support program have access to the current version of DonorWorks. Users on certain versions may also be grandfathered into access to a specific update. Suran Systems, Inc. will contact you when a new, major update is released to inform you of your access to the new version.

What happens if I let my Premier Support expire?

As long as you activate DonorWorks at least once before your support expires, you will be able to activate that version of DonorWorks as long as you want, even if you let your Premier Support plan lapse. Upgrading to a major new release will require re-activation. You can then re-enroll in DonorWorks Premier Support or purchase the upgrade for a fee. Contact DonorWorks Sales for pricing.

What happens to my current data if I install a new version and I cannot activate it?

DonorWorks activation occurs before any conversions, database server installations or other changes to your existing system. This means that if activation is not possible, your existing data is intact.

What's the point of activation?

The purpose of activating DonorWorks is to ensure you have legitimate access to that version of DonorWorks. All major versions of DonorWorks have featured some kind of activation, ranging from a user-specific activation code to requiring logging into a website to download DonorWorks. This new system is designed to make activation fast, easy and automatic. If you have comments, questions or concerns, please send them to support@donorworks.com.